Privacy Policy
Last Updated: January 8, 2026
At CVR Castro Valley Roof Solutions, we respect your privacy. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
When you contact us for roofing services, we collect information that helps us serve you better. This typically includes your name, address, phone number, and email address. We may also collect details about your property, the type of service you need, and your preferred contact times.
If you submit an online form or request a quote through our website, we collect the information you provide voluntarily. This might include your roofing concerns, preferred project timeline, and any photos you share of your roof. We only collect information that's necessary to provide you with accurate estimates and quality service.
When you visit our website, we automatically collect certain technical information like your IP address, browser type, device information, and pages you visit. This helps us understand how people use our website so we can improve it. We use cookies and similar technologies to remember your preferences and analyze website traffic.
How We Use Your Information
We use your information to provide roofing services and communicate with you about your project. This includes scheduling inspections, preparing estimates, ordering materials, coordinating our crew, and following up after the job is complete. We may call, text, or email you using the contact information you provided.
We also use your information to improve our services and understand our customers better. This might involve analyzing trends in the types of roofing problems we encounter or tracking which services are most popular in different neighborhoods. All analysis is done in a way that protects your individual privacy.
Occasionally, we may use your contact information to send you helpful tips about roof maintenance, information about new services, or special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or letting us know you'd prefer not to receive them.
Information Sharing
We don't sell your personal information to anyone. We're not in the business of selling data - we're in the business of fixing roofs. Your trust is too valuable to compromise for a few dollars from data brokers.
We do share information with trusted service providers who help us operate our business. This includes our payment processor, email service provider, and website hosting company. These companies are required to protect your information and can only use it to provide services to us, not for their own purposes.
We may also share information when required by law, such as in response to a valid subpoena or court order. If we're involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner, but the same privacy protections will continue to apply.
Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. Our website uses encryption to protect data transmitted over the internet. We store customer information on secure servers with restricted access. Our team is trained on privacy best practices and only accesses customer information when necessary to do their jobs.
However, no method of transmission or storage is completely secure. While we work hard to protect your information, we can't guarantee absolute security. If you have reason to believe your information has been compromised, please contact us immediately so we can take appropriate action.
Your Privacy Rights
You have rights regarding your personal information. You can ask to see what information we have about you, request corrections if something is inaccurate, or ask us to delete your information in certain circumstances. To exercise these rights, just contact us using the information at the bottom of this page.
If you're a California resident, you have additional rights under the California Consumer Privacy Act. This includes the right to know what personal information we collect and how we use it, the right to request deletion of your information, and the right to opt out of any sale of personal information. As noted above, we don't sell personal information.
You can also control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Keep in mind that some features of our website may not work properly if you disable cookies.
Children's Privacy
Our services are intended for adults. We don't knowingly collect information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Third-Party Links
Our website may contain links to other websites, such as manufacturer sites or industry resources. We're not responsible for the privacy practices of these other sites. When you click on a link to another website, you should read their privacy policy to understand how they collect and use your information.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "Last Updated" date at the top of this page and may notify you by email or through a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Your Privacy?
If you have questions or concerns about this privacy policy or how we handle your information, please reach out. We're here to help and we take your privacy seriously.
CVR Castro Valley Roof Solutions
3553 Castro Valley Blvd # G, Castro Valley, CA 94546
Phone: (510) 270-6527